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Notes and special requests
Terms of Service

Terms of service

We will use our best endeavours to keep all of our customers happy, to supply them with the right goods, at the right price within an agreed timescale. Occasionally things do go wrong. If there is an error we will do our best to put things right.

The English Folk Dance and Song Society
A company limited by guarantee and registered in England No.297142
A Charity registered in England and Wales No. 305999

Customer Account:

If you create a Folkshop account you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.


When ordering products from the Folkshop for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Returning goods:

Should you need to return the item for any reason, please contact us for a "returns authorisation". We are happy to refund the cost of any article should it not be satisfactory for any reason. The goods must be in an unused state with undamaged and original packaging and we should be notified within 14 days of your receipt of the goods. If there is a fault with the goods we undertake to replace the item at our discretion. The replaced item will be shipped back to you free of charge. The basis for the guarantee will be that as supplied by the manufacturer. This guarantee is in addition to your statutory rights which remain unaffected. Any contract will be governed by English law E&OE

You can cancel your order without giving any reason within 14 days from the day on which you receive the goods purchased.

Complaints procedure:

Our complaints procedure is not uncomplicated - this is the way to approach it:

1. Contact us by which ever method suits you best. We shall endeavour to find a resolution within 24 hours and keep you informed that is exceeded

2. If the problem is not resolved to your satisfaction or an agreement on the best way forward could not be achieved, write to:
Chief Executive, EFDSS, Cecil Sharp House, 2 Regent’s Park Road, London, NW1 7AY

EFDSS Internet Privacy Statement

This statement defines how the EFDSS collects, uses and safeguards the personal information you provide during your transactions.

  1. Information collected online
    1. We maintain information such as names, addresses and email addresses for customers who have purchased goods from us
    2. We do not collect any personal information from casual visitors
  2. Sharing of collected information
    1. We only collect the information required to complete a transaction. At the moment we do not use this personal information for anything other than internal use
    2. We may sometimes use this information to contact our customers to inform them of new publications
    3. Under no circumstances whatsoever will we disclose personal information other than as required by a duly empowered official
    4. We shall not sell, supply, rent or otherwise disclose any personal information to any person or organisation
  3. What we can and will do at a customer's request
    1. We shall only keep information on transactions as required by law and this will be off-line and unavailable; other personal information will be destroyed if requested
    2. We will guarantee not to send any unsolicited messages, electronically or by post, if the customer requests this
  4. Contacts
    If you need further information, please email your request to the Society
  5. Protecting the information on-line
    1. All systems used by us are protected using the industry standard Secure Sockets Layer (SSL) for all sensitive information transfer
    2. Credit card or charge card data is stored by SagePay who operate our payment system and not by the EFDSS
    3. We ensure we are PCI (The Payment Card Industry Data Security Standard) compliant throughout our Folkshop and in relation to SagePay
    4. Access to personal information within the company is limited on a strictly "Need to know" basis
    5. Our internal accounting system is password protected on a single computer accessible only by sales staff

Applicable law:

You agree that the terms and conditions of your use of our Website shall be governed by, and construed in accordance with, English law and you agree that the courts of England shall have exclusive jurisdiction in relation to any dispute or matter arising in connection with these terms and conditions and conditions and your use of this Website