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At the heart of English folk

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Who are the English Folk Dance and Song Society and why do they have a shop?

EFDSS is the national folk arts development organisation for England. We are here to champion the English traditional arts – music, song, dance, storytelling, customs and traditions – as part of the rich and diverse cultural landscape of the UK.

As part of our remit to preserving, promoting and developing Folk arts we think it is important to sell educational resources, academic text and music. A lot of the publications we sell we also produced.

Find out more at efdss.org  

How do I add items to the basket?

Below each product is a button marked 'Add to basket'. Use the text box to enter the appropriate quantity, then click 'Add to basket'. The item will now appear in your basket, which can be viewed using the link to the right of the search box.

How do I change the quantity or remove a product from the basket?

Once the product has been added to the basket, click the 'Show basket' link in the red bar at the top the page, to the right of the search box. You will be presented with a page listing all the products you have in your basket. To change the quantity, type the appropriate number in the quantity text box in the same row as the name of the item in question. Click the blue arrows next to the text box to update the basket. If you simply wish to remove the product from the basket, click the blue rubbish bin icon in the same row as the product name.

How do I arrange a different postal address?

Once you have logged in or registered, you will see two red buttons at the top of the basket page marked 'Add/Edit billing address information' and 'Add/Edit shipment address'. The billing address should always be the address registered with your bank. Use the first button to change this if needed. If the shipment address is left blank, the product will be shipped to your billing address. If you would like the products in your basket to be sent to a different address, click 'Add/Edit shipment address' and enter the appropriate address.

What is SagePay?

SagePay is the epayment system we use to process your card payments. We use them because they have the best possible security and we therefore know you are at your safest while shopping with us.

How do I return an order I no longer want?

You can cancel your order without giving any reason within 14 days from the day on which you receive the goods purchased. Contact via the information listed below to arrange refund and return delivery.

What about VAT?

All prices are inclusive of UK VAT (currently 20% for standard items). This is also levied on all goods shipped within the European Community unless the recipient is VAT registered, in which case the transaction will be zero rated. For countries outside of the EC, all goods are treated as zero rated. The correct calculations will be made according to the delivery address and details provided.

Delivery

All orders will be dispatched on a weekly basis. In the UK orders are sent by second-class mail. Delivery will take between 6 days and 28 days depending on the method selected and the world geographical location. If an unusual situation such as a lack of stock occurs we shall contact you directly. If we have a delay on delivery for any reason, you are entitled to cancel the order with full refund and without penalty, providing that it has not already been dispatched.

Postage rates

Our minimum postage and packaging charges:

for UK orders £2.80

for orders to Europe £5.50

for Royal Mail World Zone 1 £8.50

for Royal Mail World Zone 2 £9

Postage and packaging will increase incrementally depending on amount of products selected to purchase. Please check the calculated P&P in the checkout process.

Contact Information

Telephone: 020 7485 2206
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Trading Address

The English Folk Dance and Song Society
Cecil Sharp House
2 Regent's Park Road
LONDON, NW1 7AY

Customer Service

Customers are important to us, and sales income is an important element in our work of promoting traditional music, song and dance. We will always endeavour to keep customers happy, to supply them with the right goods at the right price within an agreed timescale. If errors occur, we will do our utmost to put things right. Please also see our terms and conditions below and our privacy statement

We will use our best endeavours to keep all of our customers happy, to supply them with the right goods, at the right price within an agreed timescale. Occasionally things do go wrong. If there is an error we will do our best to put things right.

The English Folk Dance and Song Society 
A company limited by guarantee and registered in England No.297142 
A Charity registered in England and Wales No. 305999

Customer Account:

If you create a Folkshop account you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.

Customs:

When ordering products from the Folkshop for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Returning goods:

Should you need to return the item for any reason, please contact us for a "returns authorisation". We are happy to refund the cost of any article should it not be satisfactory for any reason. The goods must be in an unused state with undamaged and original packaging and we should be notified within 14 days of your receipt of the goods. If there is a fault with the goods we undertake to replace the item at our discretion. The replaced item will be shipped back to you free of charge. The basis for the guarantee will be that as supplied by the manufacturer. This guarantee is in addition to your statutory rights which remain unaffected. Any contract will be governed by English law E&OE

You can cancel your order without giving any reason within 14 days from the day on which you receive the goods purchased.

Complaints procedure:

Our complaints procedure is not uncomplicated - this is the way to approach it:

1. Contact us by which ever method suits you best. We shall endeavour to find a resolution within 24 hours and keep you informed that is exceeded

2. If the problem is not resolved to your satisfaction or an agreement on the best way forward could not be achieved, write to: 
Chief Executive, EFDSS, Cecil Sharp House, 2 Regent’s Park Road, London, NW1 7AY

EFDSS Internet Privacy Statement

This statement defines how the EFDSS collects, uses and safeguards the personal information you provide during your transactions.

  1. Information collected online
    1. We maintain information such as names, addresses and email addresses for customers who have purchased goods from us
    2. We do not collect any personal information from casual visitors
  2. Sharing of collected information
    1. We only collect the information required to complete a transaction. At the moment we do not use this personal information for anything other than internal use
    2. We may sometimes use this information to contact our customers to inform them of new publications
    3. Under no circumstances whatsoever will we disclose personal information other than as required by a duly empowered official
    4. We shall not sell, supply, rent or otherwise disclose any personal information to any person or organisation
  3. What we can and will do at a customer's request
    1. We shall only keep information on transactions as required by law and this will be off-line and unavailable; other personal information will be destroyed if requested
    2. We will guarantee not to send any unsolicited messages, electronically or by post, if the customer requests this
  4. Contacts 
    If you need further information, please email your request to the Society
  5. Protecting the information on-line
    1. All systems used by us are protected using the industry standard Secure Sockets Layer (SSL) for all sensitive information transfer
    2. Credit card or charge card data is stored by SagePay who operate our payment system and not by the EFDSS
    3. We ensure we are PCI (The Payment Card Industry Data Security Standard) compliant throughout our Folkshop and in relation to SagePay
    4. Access to personal information within the company is limited on a strictly "Need to know" basis
    5. Our internal accounting system is password protected on a single computer accessible only by sales staff

Applicable law:

You agree that the terms and conditions of your use of our Website shall be governed by, and construed in accordance with, English law and you agree that the courts of England shall have exclusive jurisdiction in relation to any dispute or matter arising in connection with these terms and conditions and conditions and your use of this Website